How We Help
Our Mission
Every luxury property in Silicon Valley knows that the strength of a brand is best represented at the front desk. When a single job posting generates hundreds of near-identical resumes, or filters out candidates that may be hidden gems, how do you find the time to hire that perfect fit for your team? Bespoke Frontline Solutions solves this problem using something your guests long for and your competitors rarely use. Human experience and specified knowledge all without an algorithm.
Years of Experience
One of our co-founders is a former Clefs d'Or concierge who specializes in identifying long-term frontline staff through deep 1-on-1 behavioral conversations. He has had many years of HR customer service experience. His innate ability to ask questions that get to the heart of a personality and culture fit has not been reproducible.
Our industry focus
Affordability
Let those other firms focus on15-22% of that big starting salary of the executive. We prefer to find the people that can make a real difference to your guests the moment they walk in the door. With the lower salary, we are also taking a lower percentage of just 10%. We are so confident in the staying power of our process, that you only pay half on the first day of hire, and the second half upon the 6-month anniversary of the hire.
The Human Touch
We are all on board with the latest technologies, and love them! The flip side of hiring someone who did not make their resume fit an algorithm is that you then have an employee with brand loyalty. They did not get called by your competitors who filtered them out. If you want the people who walk through your front door to feel heard and respected, A human touch making your frontline staff feel heard and respected is literally putting your best foot forward.
Why choose us
Your team offloads the time-consuming burden of initial resume sifting and preliminary 1-on-1 vetting calls. We do the front-of-house scouting for you.
Workflow Relief
Risk Mitigation
Our 50/50 payment structure means a dramatically lower cost than the industry standard for all hires. You only pay more for the long term hires that will mitigate your hiring and training costs in the long run.
Human Vetting
Your candidates speak face-to-face with a real hospitality expert who knows how to spot genuine service instincts.
Database Organization (Optional Add-On)
We offer itemized talent-mapping to convert your raw data backlogs into reference spreadsheet that can be referred to in the future.
Applicant Communication (Optional Add-On)
We handle all the follow-ups for you - sending polite updates, thank-you notes, and closure emails so you stand out as a top-tier, communicative employer.